Terms and conditions

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Last updated: January 29th, 2026

These Terms and Conditions (“Terms”) govern access to and use of this website and any related services (the “Service”) operated by Property Management Specialists SRL (“Company”, “we”, “us”, “our”).

By accessing or using this website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of the Service.

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1. Company Information

Legal entity name: Property Management Specialists SRL

Registered address: Strada Mihai Viteazu nr. 6, Brașov, România

Governing law: Romanian law

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2. Scope of Services

The Company provides information, software solutions, and services related to property management and short-term rental operations. We reserve the right to modify, suspend, or discontinue any part of the Service at our discretion and without prior notice.

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3. User Obligations

Users agree to:

• Use the Service in compliance with applicable laws and regulations

• Provide accurate, current, and complete information when required

• Refrain from unauthorized access, misuse, or interference with the Service

The Company reserves the right to restrict or terminate access in the event of misuse or breach of these Terms.

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4. Bookings, Cancellations, Refunds, and Returns

4.1 General Policy

Cancellation, refund, and return conditions vary depending on the specific service, booking, or contractual arrangement. Applicable terms will be clearly communicated at the time of confirmation.

By completing a booking or purchase, you accept the cancellation and refund terms associated with that transaction.

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4.2 Cancellations by Users

• Cancellations made within the applicable cancellation window may qualify for a full or partial refund.

• Cancellations made after the permitted period may result in partial or full charges.

• Failure to attend or use the booked service (“no-show”) may result in charges up to the full booking amount.

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4.3 Refunds

• Refunds are processed only in accordance with the applicable cancellation policy.

• Approved refunds will be issued using the original payment method.

• Processing times may vary depending on payment providers and financial institutions.

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4.4 Cancellations by Service Providers

In exceptional circumstances where a booking must be canceled by the Company or a service provider, reasonable efforts will be made to notify affected users promptly. Any payments received will be refunded in accordance with applicable terms.

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4.5 Non-Refundable Services

Certain services or bookings may be designated as non-refundable. These conditions will be clearly disclosed prior to confirmation.

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5. Payments

All prices are displayed inclusive or exclusive of applicable taxes as specified. The Company reserves the right to correct pricing errors and cancel transactions affected by such errors.

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6. Intellectual Property

All website content, including text, graphics, logos, trademarks, and software, is owned by or licensed to Property Management Specialists SRL and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

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7. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, or special damages arising from or related to the use of the Service.

Total liability, if any, shall be limited to the amount paid by the user for the relevant service.

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8. Third-Party Services

The Service may contain links to or integrations with third-party platforms. The Company is not responsible for the content, policies, or practices of third parties.

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9. Data Protection and GDPR Compliance

9.1 Personal Data Processing

The Company processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Romanian data protection laws.

Personal data may be collected and processed for purposes including:

• Service provision and account management

• Booking and payment processing

• Customer support and communications

• Legal and regulatory compliance

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9.2 Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• User consent, where required

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9.3 Data Subject Rights

In accordance with GDPR, users have the right to:

• Access their personal data

• Request rectification or erasure

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time, where processing is based on consent

Requests may be submitted using the contact details provided on the website.

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9.4 Data Security and Retention

Appropriate technical and organizational measures are implemented to protect personal data. Data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

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10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with Romanian law. Any disputes arising from or relating to these Terms shall fall under the exclusive jurisdiction of the competent courts of Romania.

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11. Amendments

The Company reserves the right to amend these Terms at any time. Updates become effective upon publication on the website.

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12. Contact

For questions regarding these Terms or data protection matters, please contact us via the contact details available on the website.